Privacy Policy

Privacy Policy

Mehwar Foundation (“we,” “our,” or “us”) operates the mehwarfoundation.org website
and the Mehwar Foundation mobile application (together, the “Service”). This Privacy
Policy explains how we collect, use, and protect your information when you use our Service.

Effective Date: 10 October 2026
Last Updated: 10 October 2026

By using our Service, you agree to the collection and use of information in accordance
with this policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information (for borrower/lender accounts):

• Full name
• Mobile phone number
• CNIC (National Identity Card) number
• Residential address
• Guarantor information
• Photograph

Financial Information:

• Loan amounts and repayment history (Qarz-e-Hasana records)
• Deposit amounts and transaction history (for lenders)
• Payment status

Automatically Collected Information:

• Device information (device type, operating system)
• Approximate location (city/region, for service delivery only)
• Usage data (which pages you view, how long you use the app)

2. HOW WE USE YOUR INFORMATION

We use the collected information for:

• Managing Qarz-e-Hasana (interest-free loan) programs
• Processing donations and tracking deposits
• Verifying borrower eligibility
• Communicating with you about your loan or deposit status
• Providing customer support
• Complying with legal and regulatory requirements
• Improving our services

3. DATA SHARING AND DISCLOSURE

We DO NOT sell your personal information to third parties.

We may share your information only in these limited circumstances:

• With authorized Mehwar Foundation staff for loan processing
• With your explicit consent
• When required by Pakistani law or legal processes
• To protect the rights, safety, or property of Mehwar Foundation or others

4. DATA SECURITY

We implement reasonable security measures to protect your information:

• All data transmission uses HTTPS encryption
• Personal data is stored on secure servers
• Access to personal information is restricted to authorized staff only
• Regular security reviews and updates

5. DATA RETENTION

We retain your information for as long as necessary to provide our services and
comply with legal obligations. Loan records are maintained for 7 years as per
standard financial record-keeping practices in Pakistan.

6. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt-out of non-essential communications
• Receive a copy of your data

To exercise these rights, contact us at: info@mehwarfoundation.org

7. CHILDREN’S PRIVACY

Our Service is not directed to children under 13. We do not knowingly collect
personal information from children under 13. If you believe we have collected
such information, please contact us immediately and we will delete it.

8. THIRD-PARTY SERVICES

Our Service may contain links to third-party websites. We are not responsible for
the privacy practices of these external sites. We encourage you to read their
privacy policies.

Our Service uses the following third-party services:

• Google Play Services (for app distribution and crash reporting)
• WordPress (for website hosting)

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page with an updated “Last
Updated” date.

10. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

Mehwar Foundation
Office Address: Hazara Town, Block 1, Pul Safeed, Near Toheed School,
Quetta, Balochistan, Pakistan

Email: info@mehwarfoundation.org
Phone: 081-2097693

For complaints: complaints@mehwarfoundation.org
Website: https://mehwarfoundation.org